TechNews

Airline puts CRM in a cloud

Southwest Airlines is deploying customer contact and workforce optimisation systems in the cloud reports Computerweek. Southwest has gone to existing supplier Aspect for a variety of hosted cloud contact centre systems, which will see Southwest consolidate its systems from multiple vendors to a single environment provided and supported by Aspect. Read more…

TechNews

HP to offer SAP HANA-as-a-service

HP has announced it will offer SAP’s in-memory database HANA in as-a-service mode. HP has not made a price list available, saying only “Pricing will vary according to client need.” No information has been  released regarding details of the hardware that will power the service. The service will first be Read more…

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